Terms of Service

Agreement to these terms

By creating an account, connecting a provider, generating an endpoint, calling a scoped API endpoint, or otherwise using Client API, you agree to these Terms of Service. If you use Client API for an organization, you represent that you have authority to accept these terms on that organization's behalf.

The service

Client API provides tools for connecting supported field service provider accounts, selecting a company or client scope, and issuing customer-scoped API endpoints. Depending on the provider and endpoint settings, endpoints may support read-only access or controlled write operations.

Client API does not replace your provider account, provider contract, customer obligations, or internal security review. You remain responsible for configuring provider access, endpoint scopes, endpoint keys, customer permissions, and downstream use of returned data.

Accounts and authorized users

• You must provide accurate account information and keep it current.
• You are responsible for activity under your account and for users, systems, customers, or vendors you authorize.
• You must protect login credentials, endpoint URLs, endpoint keys, provider credentials, and other access controls.
• You must notify us promptly if you believe an account, provider connection, or endpoint key has been compromised.

Provider connections

You authorize Client API to connect to supported providers on your behalf and to use provider authorization data as needed to operate the features you enable. You are responsible for ensuring that your provider account, provider scopes, and provider terms allow the access and processing you configure in Client API.

Providers may change APIs, authorization rules, rate limits, data formats, pricing, availability, or terms. Client API may need to adjust, pause, or discontinue provider functionality when a provider changes or when continued access is not operationally or legally practical.

Scoped endpoints and keys

Each endpoint is intended to expose only the configured provider, company or client scope, access mode, and supported resource set. Endpoint keys are shown once at creation or reissue time and cannot be recovered later from the dashboard.

• Share endpoint keys only with intended recipients and systems.
• Use read-write endpoints only where the recipient is authorized to modify provider records.
• Reissue or deactivate endpoint keys when personnel, vendors, customers, systems, or access requirements change.
• Review endpoint logs and usage patterns for unauthorized or unexpected activity.

Your data and permissions

You retain responsibility for the data, instructions, provider credentials, endpoint configuration, request payloads, and customer permissions you provide or enable through Client API. You represent that you have the rights and permissions needed for Client API to process provider data and endpoint requests as configured.

You are responsible for any notices, consents, contracts, access controls, and privacy obligations required for your customers, employees, vendors, or other data subjects.

Acceptable use

You must not use Client API to:

• Violate law, provider terms, third-party rights, privacy obligations, or security requirements.
• Access, disclose, modify, or export provider data without proper authorization.
• Bypass endpoint scope controls, authentication, rate limits, audit logs, or other protective measures.
• Probe, scan, overload, disrupt, reverse engineer, or attempt to compromise Client API or connected providers.
• Submit malicious code, abusive traffic, deceptive requests, or unlawful content.
• Resell, sublicense, or provide Client API as a service to others unless we have agreed in writing.

Service changes and availability

We may update, add, remove, suspend, or discontinue features, providers, resources, endpoint behaviors, or support materials. We aim to maintain reliable access, but Client API may be unavailable because of maintenance, provider issues, infrastructure failures, security events, or other causes.

Fees

If Client API is provided under an order form, subscription, invoice, or separate written agreement, the fees, payment terms, taxes, renewal rules, and cancellation rights in that agreement apply. If no paid agreement applies, access may be provided on a trial, beta, internal, or discretionary basis and may be changed or discontinued.

Confidentiality

Non-public information exchanged through Client API, including endpoint keys, provider credentials, provider data, business records, technical details, and account configuration, should be treated as confidential. Each party should protect the other party's confidential information with reasonable care and use it only for the purpose of providing or using Client API.

Intellectual property

Client API, including its software, interface, documentation, trademarks, and service content, is owned by Client API or its licensors. These terms do not transfer ownership of Client API to you. Subject to these terms, you may use Client API for your internal business purposes and authorized customer integration workflows.

Disclaimers

Client API is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not guarantee uninterrupted service, error-free operation, complete provider data, provider availability, or that every provider request will be accepted by the connected provider.

Limitation of liability

To the fullest extent permitted by law, Client API will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, provider outages, or unauthorized downstream use of endpoint keys.

Suspension and termination

We may suspend or terminate access to Client API if we believe your use violates these terms, creates security or legal risk, threatens the service, violates provider requirements, or could harm another party. You may stop using Client API at any time and should deactivate endpoints or disconnect provider access when access is no longer needed.

Changes to these terms

We may update these terms as Client API changes or as legal, security, or operational requirements evolve. The updated version will be posted on this page with a revised last updated date. Continued use of Client API after an update means you accept the revised terms.

Contact

Questions about these terms can be sent through the contact form. For information about data practices, review the Privacy Policy.